New orders
18
Delayed items
6
Waiting customer
11
Resolved today
24
Live operations queue
The highest-priority work that the agent should act on now
#2041
نايف أحمد · Waiting provider
Follow up in WhatsApp
#2037
إسطبل النخبة · Delayed
Escalate to supervisor
#2028
عبدالله السبيعي · Waiting customer
Request confirmation
Critical alerts
Escalations and blockers that may need human oversight
Provider no-response
HighEscalate or reassign
Shipment missing tracking number
CriticalRequest shipping update
Communications
WhatsApp-ready activity summary
- 9 customer threads waiting follow-up
- 4 provider updates received this morning
- 2 message templates triggered automatically
Internal coordination
Agent + employee handoffs
- 5 internal tasks open
- 2 escalations assigned to staff
- 1 rule-triggered handoff pending review
Shipping readiness
Shipment and waybill preparation
- 3 shipments ready
- 1 waybill failed validation
- 2 orders awaiting shipping data